Terms of service

Welcome to Equisse Collective. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Equisse Collective. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

Definitions

Throughout these Terms:

"Company," "we," "our," and "us" refer to Equisse Collective.
"You," "your," and "customer" refer to any person accessing or using our website.
"Website" refers to the Equisse Collective online store and all related services.
"Content" refers to all text, images, graphics, logos, videos, product descriptions, and other material available on the Website.

Use of Our Website

By using our Website, you confirm that you are at least 18 years of age or are using the Website with the supervision of a parent or legal guardian.

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with their enjoyment of the Website.

Customer Accounts

If you create an account with us, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account details and password and accept responsibility for all activities conducted under your account.

Please notify us immediately if you believe your account has been accessed without your permission.

Orders & Purchases

When placing an order, you may be required to provide payment, billing, and shipping information.

By placing an order, you confirm that:

You are authorised to use the payment method provided.
All information supplied is accurate and complete.
You understand that orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel any order where fraud is suspected, incorrect pricing has occurred, stock is unavailable, or for any other reasonable business purpose.

Payments are securely processed through trusted third-party payment providers. By completing your purchase, you authorise us to provide the necessary information to these providers in accordance with our Privacy Policy.

Shipping & Returns

Please refer to our Shipping Policy and Returns Policy for full details regarding shipping timeframes, delivery, exchanges, refunds, and returns.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Intellectual Property

All content on this Website—including logos, branding, product photography, graphics, text, videos, website design, and other materials—is the property of Equisse Collective unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

Prohibited Use

You agree not to:

Use the Website in any way that may damage, disable, or interfere with its operation.
Upload or transmit malicious software or harmful code.
Attempt to gain unauthorised access to our systems or customer information.
Use the Website for fraudulent, unlawful, or misleading purposes.
Harass, threaten, abuse, or impersonate any person or organisation.
Send unsolicited commercial communications (spam) through our Website.

Limitation of Liability

To the maximum extent permitted by law, Equisse Collective, its owners, employees, contractors, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Your use of, or inability to use, the Website.
Any unauthorised access to our systems or your personal information.
Interruptions or delays to the Website.
Errors, inaccuracies, or omissions contained within the Website.
Viruses, malware, or other harmful components transmitted by third parties.

Nothing in these Terms excludes liability that cannot legally be excluded under Australian law.

Indemnity

You agree to indemnify and hold Equisse Collective, its owners, employees, contractors, and affiliates harmless from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the Website.

Changes to These Terms

We may update these Terms from time to time.

Any changes will become effective immediately upon publication on this Website unless otherwise stated. Your continued use of the Website constitutes acceptance of the revised Terms.